Privacy policy
Privacy Policy for SÁHLES
Effective Date: August 2025
At SÁHLES, we respect your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and protect your personal data in accordance with New Zealand’s Privacy Act 2020 and other applicable laws.
By using our website and services, you agree to the terms of this Privacy Policy.
1. Collection of Personal Information
We collect personal information that you voluntarily provide to us when you interact with our business. This includes, but is not limited to:
Name
Email address
Phone number
Billing and shipping address
Payment information (e.g., credit card details)
Purchase history
Information provided through surveys, feedback, or communications with us
2. Use of Personal Information
We use the personal information we collect for the following purposes:
Processing orders: To fulfill your purchase, process payments, and deliver products.
Customer support: To respond to your inquiries, resolve issues, and provide after-sales support.
Marketing and promotions: With your consent, to send you promotional material, updates, and information about new products or services.
Improvement of services: To enhance our website, products, and services based on your feedback and usage patterns.
3. Disclosure of personal information
We do not share, sell, or rent your personal information to third parties for marketing purposes. However, we may disclose your personal information to:
Service providers: Third-party service providers that assist us in operating our business, including payment processors, delivery services, and marketing partners. These third-party service providers assist us in operating our business and delivering our services. We take reasonable steps to work with providers that handle personal information in accordance with applicable privacy laws, however their handling of your information is subject to their own privacy policies.
Legal requirements: If required by law or in response to a valid legal request, we may disclose your personal information to comply with applicable legal obligations.
4. Data security
We take reasonable steps to protect your personal information from unauthorised access, loss, or misuse, in accordance with the New Zealand Privacy Act 2020. However, no method of data transmission or storage is completely secure, and we cannot guarantee absolute security.
5. Retention of personal information
We retain personal information, including purchase history, for as long as reasonably necessary to support our customers, including for warranty, repair, or service-related enquiries, as well as to meet our legal, accounting, and reporting obligations.
6. Your rights and choices
Under the Privacy Act 2020, you have the following rights regarding your personal information:
Access: You can request a copy of the personal information we hold about you.
Correction: You can request that we correct any inaccurate or incomplete personal information.
Erasure: You can request the deletion of your personal information, subject to certain exceptions (e.g., legal obligations).
Opt-out of marketing: You can opt-out of receiving marketing communications at any time by clicking the unsubscribe link in our emails or by contacting us directly.
To exercise any of these rights, please contact us using the information below.
7. Cookies and tracking technologies
Our website may use cookies and similar tracking technologies to improve your browsing experience and analyse website usage. You can adjust your browser settings to block cookies, but please note that this may affect the functionality of our website.
8. Third-party websites
Our website may contain links to third-party websites. This Privacy Policy applies only to the personal information we collect directly. We are not responsible for the privacy practices or content of third-party websites. We encourage you to read the privacy policies of those sites before providing any personal information.
9. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes will take effect when the updated policy is posted on our website, and the date of the most recent revision will be noted at the top of this document.
10. Contact us
If you have any questions or concerns about this Privacy Policy or wish to exercise your rights under the Privacy Act 2020, please contact us at:
SÁHLES
Hawke’s Bay, New Zealand
Email: info@sahles.com
Phone: 027 952 6250